NAVIGATION SYSTEMWhat is the difference between the CD and the DVD navigation system?
The main difference between CD and DVD-based navigation systems is that the CD mapping software is broken up into nine different regions, which appear on nine different discs. The DVD mapping software contains the entire continental U.S. and Canada on one disc.
How do I know which system is in my vehicle?
Depending on the model/year of your vehicle, your navigation system may be CD-based or DVD based. Please check the disk or the pamphlet that accompanies the disk to determine the type of system you have.
Does ZENRIN make the hardware system as well as the mapping software?
ZENRIN is a company that specializes in navigation system software; the hardware system in your vehicle is produced by Nissan-Infiniti motor company. Any hardware-related questions or concerns should be directed to either your Nissan-Infiniti dealer or to Nissan-Infiniti consumer affairs.
Does the hardware system need to be upgraded?
Depending on the model year of your vehicle, an operating system upgrade may be necessary in order to use newer versions of the mapping software. Please contact our Customer Support Center for further details.
Where can I purchase updates? How much will they cost?
Mapping software updates can be purchased on our website or from one of our Customer Support Representatives. Please check our website for current information on pricing.
What is detailed coverage?
The term "detailed coverage" refers to areas that have door-to-door coverage. Detailed coverage is usually available for most urban areas; the coverage that exists in more rural areas tends to be less detailed.
What can I do if the area I live in is not covered in detail?
In the event that the area you live in is not covered in detail, please check to see if an updated disc is available. If a new version is available, please contact our Customer Support Center or check our coverage lists to determine whether or not your area has been covered.
Does ZENRIN offer coverage for countries other than the U.S?
In addition to providing mapping software and other navigation technology services to customers throughout the U.S. and Canada, ZENRIN serves millions of customers in its home country of Japan. ZENRIN also works with other companies to offer coverage for several countries in Europe as well. Please note that navigation systems built for the North American market will not work in other parts of the world even if a disc for that area is purchased and installed. For more information on the products and services offered in other countries, please visit our Company Info page
OTHER QUESTIONSCan my navigation system play music CDs? How about DVD movies?
Your navigation system is designed solely for navigation purposes, and will not support either CDs or DVDs. Inserting any disk other than the mapping software disc into the navigation system is inadvisable as this may cause damage to your system.
What should I use to clean the navigation system screen?
The navigation system screen should be given the same treatment as a computer monitor---do not use alcohol-based cleaners, solvents, etc. to clean the monitor. Avoid getting the screen wet, as this may cause damage to your navigation system. Use monitor wipes or a soft cloth to remove dust that may accumulate on your screen.
What is your return/exchange policy?
Products can be returned within 30 days of receiving item if unopened. Products that have been opened cannot be returned unless defective. Defective items or items damaged by courier during transit for delivery can be exchanged for same item. Customer must call at 1-888-661-9995 (Nissan) or 1-800-777-0325 (Infiniti) to obtain an RMA number (Return Merchandise Authorization) before sending item back. Sorry, returned items without an RMA are not accepted.
